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Regulations

REGULATIONS FOR THE PROVISION OF TRANSLATIONS AND INTERPRETATIONS BY EXCELLENCE TRANSLATIONS

§ 1

  1. In order to commission Excellence Translations to perform a translation service, the Customer delivers to Excellence the Translation Order, completed and signed by an authorized person (translation order).
  2. The Order must contain the Customer?s stamp including the Customer?s name, address and NIP number.
  3. The completed Translation Order form may be delivered to Excellence Translations electronically or by fax, however, at Excellence's request the Customer is obliged to provide the original of the Translation Order.
  4. In case of permanent cooperation agreement, it is feasible to departure from the procedures specified in point 1.
  5. Orders can be placed both in Polish and English.
  6. Documents for translation shall be sent to the following fax number, e-mail address or address of Excellence Translations:

    Fax: +48 22 665 06 43
    E-mail: excellence@excellence.biz.pl
    Address: Excellence
    ul. Lazurowa 20 A lok. 19
    01-315 Warszawa

  7. The dispatch of documents for translation is considered tantamount to placing an order.
  8. Both orders and cancellations of translation and interpretation services must be made in writing.

§ 2

  1. Excellence Translations is obliged to confirm the receipt of order (documents for translation) and agree the deadline for the execution of the order with the Customer.
  2. Excellence Translations is obliged to deliver the completed translation in electronic form to an address agreed with the Customer.
  3. It is feasible to deliver the translated documents by fax or by mail, to the fax number or address agreed with the Customer.

§ 3

Translation and interpretation services shall be performed by Excellence Translations based on the following rates:
  1. Translations:

    ENGLISH - POLISH - ENGLISH
    FRENCH - POLISH - FRENCH
    GERMAN - POLISH - GERMAN
    RUSSIAN - POLISH - RUSSIAN


    MODE PAGE 1800 CHARACTERS
    STANDARD up to 6 pages per day* 48,00 PLN
    12,00 EURO
    URGENT up to 10 pages per day* 72,00 PLN
    18,00 EURO
    EXPRESS more than 10 pages per day or completion on the day of placing an order 96,00 PLN
    24,00 EURO

    * excluding the day of placing an order and the day of translation delivery


    FROM A EUROPEAN LANGUAGE INTO POLISH
    FROM POLISH INTO A EUROPEAN LANGUAGE


    MODE PAGE 1800 CHARACTERS
    STANDARD up to 6 pages per day* 56,00 PLN
    14,00 EURO
    URGENT up to 10 pages per day* 80,00 PLN
    20,00 EURO
    EXPRESS more than 10 pages per day or completion on the day of placing an order 100,00 PLN
    25,00 EURO

    * excluding the day of placing an order and the day of translation delivery


    FROM A EUROPEAN LANGUAGE INTO A EUROPEAN LANGUAGE


    MODE PAGE 1800 CHARACTERS
    STANDARD up to 6 pages per day* 64,00 PLN
    16,00 EURO
    URGENT up to 10 pages per day* 88,00 PLN
    22,00 EURO
    EXPRESS more than 10 pages per day or completion on the day of placing an order 112,00 PLN
    28,00 EURO

    * excluding the day of placing an order and the day of translation delivery


    NON-EUROPEAN LANGUAGES - INDIVIDUAL QUOTES UPON REQUEST


    1. A standard page of translation covers 1800 characters (including spaces) counted in the translated document.
    2. The above fees are charged for each page of the translated document.
    3. An additional charge of 50% is applied in case of documents and translation services
      • delivered in a format different than a MS Word file unless the Customer has agreed to receive the translated document in a MS Word file
      • including charts and other elements of graphic layout that shall be kept in the translated document
      • performed form Friday to Monday
      • handwritten or almost illegible texts or texts of poor linguistic quality
    4. All the above rates are exclusive of 22% of VAT.
    5. The minimum payment charged by Excellence Translations is the price for one standard page of translation.
    6. The time scheduled for the execution of a standard translation does not include Saturdays, Sundays, bank holidays as well as the day of acceptance of the text for translation from the Customer and the day of return of the translated text to the Customer, excluding orders performed in Express Mode that shall be delivered to the Customer on the day of placing an order.
  2. Interpretations:
    1. The net rate of one hour of interpretation amounts to PLN 124,00 / EURO 31,00.
    2. The minimum order is a 4-hour interpretation block, whose net rate amounts to PLN 496,00 / EURO 124,00.
    3. The net cost of the interpreter?s travel to the place indicated by the Customer amounts to PLN 100,00 / EURO 25,00.
    4. The interpreter's working time is counted in accordance with the order placed by the Customer, specifying the starting and ending time of the interpretation.
    5. If interpretation services are delivered on Saturdays, the standard interpretation rate is increased by 50%.
    6. If interpretation services are delivered on Sundays or bank holidays, the standard interpretation rate is increased by 100%.
    7. In case of interpretation services rendered outside Warsaw, the Customer shall cover the costs of accommodation, board and transportation of an interpreter as well as 100% of the interpretation rate for every commenced hour of travel to the place indicated by the Customer.
    8. In case of cancellation of the interpretation service with less than a 48-hour notice before the start of the performance of the service, the Customer is obliged to pay an amount equal to the fee of 1 block of interpreter?s work.
    9. All the above rates are exclusive of 22% of VAT.

§ 4

  1. The cancellation of translations and interpretations must always be made in writing, i.e. an authorized person must send it by e-mail or fax to Excellence Translations.
  2. If the Customer stops the execution of the translation before its completion, he is obliged to pay to the benefit of Excellence Translations the fee for actually executed work.
  3. The Customer cannot cancel the translation order on the final day of its execution.

§ 5

  1. Any complaints concerning translations shall be dealt with by Excellence Translations within 14 days after the delivery of the translation to the Customer.
  2. Any complaint reported does not affect the deadline for the payment of the price for a given service.
  3. The liability of Excellence Translations for services performed on behalf of the Customer is limited to the amount of net fee (exclusive of VAT) for the executed services.

§ 6

  1. Invoices shall be issued by Excellence Translations following the execution of an order.
  2. Payments for the services shall be made in the form of a bank transfer to the account of Excellence Translations indicated on the invoice within 14 days from the date of its receipt by the Customer.

§ 7

  1. Excellence Translations and all persons performing translation / interpretation services on its behalf are obliged to keep all the translated texts / statements received from the Customer confidential.
  2. On the Customer?s request, Excellence Translations is obliged to return all materials and documents received from the Customer at the time of placing the order.

§ 8

In matters not regulated by these Regulations, the applicable provisions of the Civil Code should apply.